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Frequently Asked Questions

This page is devoted to answering some of the most Frequently Asked Questions (FAQs). If you do not find the answer to your question, please email us.

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1. Why are we doing this?
2. What can I do? What is open?
3. What are Essential Businesses & Operations?
4. What is an example of a non-essential business?
5. How long will we stay home?
6. What is closed?
7. What can't I do?
8. Is this mandatory or is it just guidance?
9. Where does this apply?
10. What if I need to get healthcare from my medical provider?
11. Can I leave home to visit friends or family members if there is no urgent need?
12. Can I still get deliveries from online stores? Can I order from online stores?
13. Can I use ride share or on-demand service or a taxi?
14. Can I take public transport (bus, streetcar)
15. Can I get my prescriptions or other health care needs? Can I leave home to go to the pharmacy?
16. How will I get food and medicines I need if I must stay in my home?
17. Should I stock up on food, necessities like toilet paper and on medicines?
18. Can I leave home to care for my elderly parents or friends who require assistance to care for themselves?
19. Can I visit loved ones in the hospital, nursing home, skilled nursing facility or other residential care facility?
20. What should I do if I am sick and need to go to the hospital or a medical provider? How can I protect others?
21. What if I can't get out of the home? How can I get supplies and food?
22. What about childcare and preschool?
23. Can I go buy pet food or take my pet to the vet?
24. I receive mental health treatment, can I still go to their office?
25. Can I go for a walk in my neighborhood?
26. Do I have to perform social distancing at home with my family?
27. What happens if I don't comply with this order?
28. Can I still go to church, synagogue or mosque?
29. What about if I need medical care?
30. I own a business, what am I supposed to do?
31. Is there relief for small business?
32. I have tickets to an event, will I get my money back?
33. How do I prove that I am allowed to be outside?
34. Do I have to report to Jury Duty?
35. What if I work in a different county that is not implementing this type of order?
36. I am an Uber/Lyft driver, can I still work?
37. I operate a grocery store, I am worried about people hoarding, looting and too many people in the store at once, what do you recommend?
38. My child is away at college, can I go pick them up and return home?
39. My wedding is scheduled next week at my church, can it still go on?
40. Will cemeteries remain open?
41. I operate a food bank that services dinner, can I still operate?
42. I don't have a washer/dryer in my home. Can I leave to do laundry?
43. I am homeless. How can I comply with the order?
44. My business does not fall under one of the categories deemed essential, can it remain open if health precautions are taken?
45. I am unclear whether my business qualifies as essential or non-essential. Can I receive a formal recommendation from the city as to whether I qualify?
46. Are Golf Courses essential business?
47. Can I go outside, take a walk or run, walk my dog, spend time in a park or trail?
48. Car Washes
49. Can I handle my custody arrangements with my children per normal?
50. Are liquor stores and other markets that sell liquor classified as essential?