New Technology to Improve Public Records Request Process

Published on December 21, 2021

Jackson County is making it easier for residents to request and receive public records in accordance with Missouri law, thanks to recent software technology modernization. 

The County went live with GovQA software on December 20, 2021, to process and manage requests from citizens and the media for public records and information, such as electronic documents, videos and audio files more efficiently.

As the number of records requests grows and the complexity increases, Jackson County decided to go with a cloud-based solution for a secure, highly configurable platform that allows them to enhance transparency and improve customer service.

The new records request system is a centralized, secure public records portal that allows residents to track requests online and standardizes workflows for employees. Self-serve tools and auto-follow functions make it easy to proactively share information. An online intake form refines requests, reducing the need for clarification and delivering improved accuracy. The system reduces paperwork and frees up staff time to work on other important business.

GovQA is the largest provider of cloud-based SaaS automated workflow solutions for government compliance. Its Public Records Request Management software handles more Freedom of Information Act (FOIA) requests for state and local governments than any other software provider.

GovQA LLC is part of Granicus, which connects governments with the people they serve by providing the first and only civic engagement platform for the public sector. GovQA is the leading provider of cloud-based SaaS automated workflow solutions for government compliance. Customers use our software to process and manage public records and information requests from citizens, the media, and other government offices more easily. With 20 years’ experience in advanced technology for government agencies, GovQA combines trusted tools and security, proven government expertise, and a scalable platform that enables cities, counties, and state agencies to securely collect and control time-sensitive information within, across, and outside governments. GovQA’s proprietary Peers in Public Records (PiPR) Index is the only index that tracks trends in public records for state and local governments.

Public Records Center