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Frequently Asked Questions

This page is devoted to answering some of the most Frequently Asked Questions (FAQs). If you do not find the answer to your question, please email us.

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1. When will I receive my tax bill?
2. When are my taxes due?
3. What if I do not receive a bill?
4. To whom do I make checks payable?
5. What hours are you open?
6. If I am paying in person, what do I need to bring?
7. How do I get a copy of my receipt?
8. I just purchased this property. Why do I owe back taxes?
9. Why do I owe the entire bill even though I only lived in the house for a few months?
10. Why wasn’t my real estate bill sent to my mortgage company?
11. What about my escrow account?
12. Why do owners of commercial real property have a "Commercial Surcharge" on their tax bills?
13. I filed an appeal to reduce the value of my home and have not had my hearing. What are my options?
14. I requested an informal review by the Assessment Department and agreed to a stipulated value, but that new value isn’t reflected on my bill, what should I do?
15. Will I be liable for the interest, penalties, and fees if I wait to pay my taxes until my appeal is complete and that is after the first of the year? Does this change if I am successful in my appeal?
16. Can the County provide any relief to tax payers with pending appeals in regards to fees and penalties for not paying their taxes by 12/31?
17. If a tax payer still has a pending appeal that is not resolved by December 31 but they cannot afford to pay the full amount, can they pay what they owed last year, or any lesser amount?
18. If I pay the amount stated on the bill and my value is reduced, what do I need to do to get a refund?
19. Do I need to pay under protest to get a refund?
20. Do I need to pay under protest to preserve my right to appeal to the BOE or the STC?
21. I work for a mortgage company and the taxpayer has asked that we pay their payment under protest. What should I do?
22. My taxes are paid by a mortgage company and I would like to pay under protest. What should I do?
23. How do I pay under protest?
24. What relief is there for senior citizens?
25. What relief is there for senior citizens in Jackson County?
26. How do I contact the PayIt Support Team?
27. Do I have to create an account?
28. What if I can’t find my property online?